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Frequently Asked Questions

  • Can I cancel or edit my order details?

    Once an order is placed, our team works quickly to get your order ready and shipped. Because of this we are not able to accommodate cancellations or changes to your order. This includes changes to items and shipping details. If you change your mind, you are entitled to return your order per our policy.

  • An item is out of stock, when will it next be available?

    All our products are custom made, which means that it may not always be available. Additionally, many of our collections are unique and one of a kind with limited availability. However, if you're looking for something in particular please contact us and we'll do our best to accommodate your request.

  • Can I custom design a product?

    Absolutely, if you like a designer's work and want to collaborate with them to create a bespoke item then contact us at mode.monteleone@gmail.com. We would be thrilled to embark on the creative journey with you.