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Our policies made simple

Monteleone's policies are designed to be clear and simple, but if you're still unsure our team is available to answer your questions.

Free Shipping

Free and fast shipping on all standard orders within the European Union. Delivery can be expected between 7-15 days, however bespoke items do take longer.

Free Returns

Returns are free from the European Union within 30 days from the date of your purchase. Your item must be in the same condition that you received it: unworn or unused with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a return, contact us and if your return is approved, we’ll send you a return shipping label and instructions. Items returned without approval will not be accepted.

Data Security

Credit card data: we are PCI level 1 compliant for credit card processing which means that it adheres to the highest standards of server compliance. That’s hard to beat!

Customer data: we guarantee that your data is 100% secure within our online store ecosystem.